NEED TO KNOW

Reservation Policy
A 50% deposit secures your time with us.  This applies to all bookings new and repeat.  
To make your future bookings faster you may like to leave a credit card on file in our secure system. 

Please Confirm Your Appointment!
We send a reminder SMS one to three days before the appointment.  Please take a second to reply 'yes' to this.  
If we don't get a response we may not hold the booking, as we've generally found that people who don't reply are unable to attend.  

How to Cancel 
Phone or email us a minimum of 24 hours before your scheduled booking time. 
Less notice, for any reason at all, forfeits the deposit paid as the time was set aside especially.
You may send someone in your place to use your deposit if you wish. 

Arrival 
Please come a few minutes early to fill in your new guest profile & enjoy a complimentary spa tea.  

Late Arrival
Late arrivals will be seen at our discretion and may not be able to enjoy the full treatment booked. 
The full treatment will still be charged as the time was set aside especially.  If you think you might run late, please
give a quick phone call ahead to let reception know. 

Series
Save on your favourite treatments by prepaying a series. A series belongs only to the person who bought it, it can't be shared. 
Series are non-refundable.  

Gift Voucher Conditions 
Vouchers are valid for the time stated on the voucher.  Extensions are available at the discretion of management, if requested before the expiry date.  

Children 
Imagine if you could bring your breastfeeding baby to the spa?   Well actually, you can!  With a little prior arrangement we are happy to let you bring your little one along.  Just let us know when you're making the booking, so we can ensure it doesn't conflict with any other guests relaxation treatments.  We don't allow babies inside the treatment room, but we are happy to cuddle them at reception for you.  This also applies if you'd like to bring kids along of any age, just ask us at the time of booking.  

Age of Consent
If you're under 16 years old, we need you to bring along a parent to your intimate waxing appointment.  Any other appointments we can do without them there, but we will need a phone call to let us know it's okay.